Privacy Policy

This Privacy Policy sets out how Luckydreams Casino (“we”, “us”, “our”) collects, uses, discloses, and protects your personal information when you access and use our online casino services via https://www.luckydreams.com/ (“Website”). This policy applies to all users residing in New Zealand. By using our Website, you agree to the terms of this Privacy Policy. If you do not agree with these terms, you should not use the Website.

1. Information We Collect

We may collect and process the following types of information from you when you use our Website and services:

• Personal identification data such as your name, date of birth, and contact details including address, email address, and telephone number.
• Account information including username, password, and transaction history.
• Payment data such as credit card details, e-wallet information, and banking details, which are processed via secure payment providers.
• Verification documents provided to comply with legal requirements, such as copies of identification cards, proof of address, or other documents used for identity verification or anti-money laundering obligations.
• Technical data including IP address, browser type and version, device identifiers, operating system, log-in information, time zone setting, and other technology on the devices you use to access our Website.
• Usage data regarding your interactions with the Website, including pages visited, games played, and traffic data.
• Communications data such as records of correspondence, customer support queries, and feedback provided by you.

2. Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds as required by applicable data protection laws:

• To fulfill our contractual obligations to you when providing services.
• To comply with legal and regulatory requirements.
• For legitimate interests, such as enhancing our services, ensuring security, and preventing fraud, provided such interests are not overridden by your rights and interests.
• With your consent, where required, particularly for marketing communications.

3. How We Use Your Information

Your personal information may be used for the following purposes:

• To create, manage, and maintain your account and verify your identity.
• To process deposits, withdrawals, and manage transactions efficiently and securely.
• To comply with legal and regulatory obligations, including anti-money laundering and responsible gaming requirements.
• To analyze usage patterns, monitor Website performance, and improve our services.
• To provide customer support and respond to your inquiries.
• To send administrative notifications, service updates, and–with your consent–marketing communications.
• To detect, investigate, and prevent fraudulent or illegal activities.

4. Data Sharing and Disclosure

We may share your personal information under the following circumstances:

• With third-party service providers who assist in operating the Website, processing payments, verifying identity, or providing customer support. These providers are required to maintain the confidentiality and security of your information and may only use it for the purposes for which it was disclosed.
• With regulatory authorities, law enforcement agencies, or other governmental bodies when required by law, court order, or to comply with legal obligations.
• With affiliated companies or business partners in connection with service provision or business transactions, such as mergers, acquisitions, or transfers of assets, always in accordance with applicable data protection laws.
• With your consent, to other parties as expressly permitted or instructed by you.

5. International Data Transfers

Your personal information may be transferred to and processed in countries outside of New Zealand and the European Economic Area where data protection laws may differ. We ensure that appropriate safeguards, such as standard contractual clauses or other legal mechanisms, are in place to protect your personal data during such transfers.

6. Data Security

We implement industry-standard technical and organizational measures to ensure the confidentiality, integrity, and availability of your personal data. This includes the use of encryption, secure servers, firewalls, regular security assessments, and strict access controls. While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

Your personal information will be retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, to comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. When no longer required, your data will be securely deleted or anonymized in accordance with applicable laws.

8. Your Rights

As a resident of New Zealand, you have the following rights regarding your personal information, subject to certain legal limitations:

• Right to access – You may request access to the personal data we hold about you.
• Right to rectification – You may request correction of any inaccurate or incomplete information.
• Right to erasure – You may request deletion of your information, subject to legal and regulatory requirements.
• Right to restrict processing – You may request that we restrict processing of your information in certain circumstances.
• Right to data portability – You may request a copy of your data in a structured, commonly used, and machine-readable format.
• Right to object – You may object to the processing of your data for certain purposes, such as direct marketing.
• Right to withdraw consent – Where processing is based on your consent, you have the right to withdraw it at any time.

To exercise your rights, please contact us using the details provided in the “Contact Us” section of this policy. We may require verification of your identity before processing your request.

9. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to enhance user experience, analyze website usage, and deliver relevant content. You may manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices or applicable laws. Any updates will be posted on this page, and the date of the most recent revision will be indicated. We encourage users to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our Data Protection Officer by email at [email protected] or via the contact form available on our Website.

12. Governing Law

This Privacy Policy is governed by the laws of New Zealand. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of New Zealand.